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We Proudly Accept
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Testimonials
Dear Jim, We are pleased to find your business. Thank you for sending the invoice, it is essential for our records. I also appreciate the details on shipping. It's a pleasure doing business with you......by ES Posted 8/23/2011 Thank you, Jim. It is a real pleasure working with you. I was supposed to order these 2 weeks ago and there was a mix up here so it is nice to get them so quickly when we make a blunder......by PC Posted 8/23/2011 Good Morning Jim, Thank you for all your help on getting this to me and at the same price. It is appreciated and I will definitely keep you in mind for any future purchases and will also pass along your exceptional customer service to others.....by SH Posted 8/12/2011 Thanks Jim, I just have to say that your customer service is above reproach, which is why I will use you for all future needs and will recommend you to my associates. Thank you for your timely response and the care that was shown in your response. In todays age of online insanity, it means a lot to people, such as myself, that enjoy a personal response from fenders ....by NV Posted 4/11/2011 Thank you Mr. Wetsel. This is tremendous customer service and you can bet I will come through you to get future supplies. ....by GJ Posted 3/10/2011
You are welcome Jim. You excellence in customer service will
keep me coming back! Thanks for being one in the world of customer service
that cares! You get the trophy of the day Thank you for your quick response. Such great customer service is rare these days. Much appreciated. You're correct. In fact when customer service is great, the customer doesn't care that much about price. As was evident in my discussion with you, the extra $5.00 was not that much of an issue for me because the quality of customer service you were providing - taking the time to address my concerns, following up on the order, and then getting back to me with timelines - is worth more to me than the extra $5.00, so no need to issue that credit. Even though this is my first time purchasing from you, I am already happy customer.....by WK Posted 1/24/2011
As usual, excellent response thank you. I
contacted my friend and they did arrive, but the neighbors
picked up the box. But all is well, the staples are in good
hands and I will get them on Monday. Thank you very much for
everything, it has been a pleasure due to your concern, fast
answers, and good advice. Hope soon to do again business with
you.
....by
HA
Posted 12/9/2010
Thank you very
much Jim for the quick turnaround & I will keep your information on hand
for future needs. ....by
RN
Posted 12/7/2010
It's 10:45 and my new Semacon Machine
arrived and I have already put it through its paces. I'M IN
HEAVEN........Thank you, Thank you, Thank you....You have made my
day....by
AB
Posted 10/4/2010 Thanks for your great service.
- by
Ann
Posted 09/30/2010 Thanks for all your help with this, Jim. You are the "go to guy" for
all my toner orders from now on!
Appreciate the great customer service and timely manner for resolving this issue - by ABrown Posted 09/14/2010 Thank you for taking good care of my order. - by SSharma Posted 08/25/2010 Thank you and very good follow up. I will for sure consider your company again for these and other items that we may purchase. - by JHarrison Posted 08/13/2010 What great service. Thanks as always for your help, - by IO Posted 07/30/2010Thank you for your great customer service. Just as I opened your email, the UPS driver walked in and delivered the currency counter. I will refer you to others. - by Ann Posted 07/29/2010 Received order today. Perfect. Thank you. by Neale Posted 07/14/2010Thank you much, Jim! fantastic service! - by Barbara Posted 06/17/2010
I Won't Change
I have been doing business with Jim for
several years now and I would not change. His integrity is beyond compare.
His knowledge of equipment and figuring out the right equipment for us has
been beneficial financially as well as increasing the professional
appearance and actions of our business.
You need something - call Jim and it is there - no waiting - no calling back asking where it is - You can count on him taking care of your business and keeping you updated with prices and new products geared for your business needs. - by PAshworth Posted 02/11/2008 Customer Service Still Exist
I have been ordering my company's toners,
cartridges and etc. from Jim for nine years. There has never been a time
that he hasn't taken the time to help me in finding what will best work for
us, both technically and financially. If I am not sure of an item or exactly
what I need and if he doesn't know the answer immediately when I call or
email; he will find the answer with the cost and get back to me and it is
usually within a very short period of time. He always keeps me posted on
upcoming price changes the minute he is made aware. If he isn't going to be
available, he will email his customers in advance to give them plenty of
time to get their orders into him so they will not be left stranded. Jim has
always gone out of his way to help in any way possible and it is a pleasure
dealing with someone that still provides customer service and truly cares
about his customers. - by jdebuck
Posted 02/11/2008
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